What are EZ-Charms?
The EZ-Charms series is a special ez-link card in the form of a trinket. It is the newest form of contactless technology designed by EZ-Link to make using ez-link smarter and trendier.
Functioning in exactly the same way as an ez-link card, EZ-Charms can be used on buses, trains, taxis, river taxis, shopping and dining and topped up at all ez-link card channels.
Do the EZ-Charms come with any stored value?
The EZ-Charms do not come with any stored value.
Where can I use the EZ-Charms?
EZ-Charms function just like any ez-link card and can be accepted at all EZ-Link acceptance points; it can be used on buses, trains, taxis, river taxis, shopping and dining.
How do I use EZ-Charms?
Simply tap your EZ-Charm like you would with a normal ez-link card to make your payment.
Where can I top up EZ-Charms?
You can top up your EZ-Charms at all ez-link card top up channels. For full listing, please visit http://home.ezlink.com.sg/top-up-your-ez-link/islandwide-top-up-points
Is there any expiry date for the EZ-Charms?
The validity of the EZ-Charms is three (3) years from the date of encoding.
Is there a child or concession option for the EZ-Charms?
No. All EZ-Charms are only available in Adult Anonymous option.
Is there a warranty for the EZ-Charms?
No. EZ-Charms do not come with any warranty.
Where and when can I purchase EZ-Charms?
EZ-Charms are sold exclusively via our online store, My EZ-Link Online Shop.
Are there any delivery charges for online purchase at the My EZ-Link Online shop?
The delivery charges will be calculated upon check-out and is dependent on the number of items purchased.
The packaging is torn/dented/scratched. Can I do an exchange or refund?
All items sold are final. No exchange or refund is allowed.
What if the EZ-Charms are faulty or not usable?
EZ-Charms are sold without warranty. However, if your EZ-Charm is found to be defective within 6 months from the date of purchase, please call our customer service hotline at 6496 8300 (Operational hours are from Mon-Sun, 8am to 6pm, excluding public holidays) for assistance/replacement. Please note that replacements are of a similar value and customers are advised to retain their proof of purchase.