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Q1: How many ez-link cards can I link to my American Express/Diners Club/MasterCard/VISA credit, debit or charge card account?

You can link up to 7 ez-link cards to each American Express/Diners Club/MasterCard/VISA credit, debit or charge card account.

Q2: Can I apply EZ-Reload for my children and parents who are concession cardholders?

The EZ-Reload facility offered by EZ-Link is only available for cards issued by EZ-Link. As concession cards are issued by LTA and managed by TransitLink, you may find out more on the services provided for the card at www.transitlink.com.sg (Go to “Auto Top-up for Concession Cards”).

Q3: What if I want to link up to more than 7 ez-link cards using the on-line application?

You would need to link them to another American Express/Diners Club/MasterCard/VISA credit, debit or charge card account.

Q4: How will I be notified on the status of my on-line application? How long will it take? Is there any other way I can find out the status of my on-line application?

An email will be sent to you within 24 hours upon submission of your on-line application. Within the subsequent 5 working days, you will be notified by email on the status of your application.

Alternatively, you can check your application status by keying in your NRIC or passport number at our website here.

Q5: Its been more than a week since I submitted my on-line application, I have yet to hear from you. What is happening to my on-line application?

You can check your application status by keying in your NRIC or passport number at our website here. If you do not see your application status at this query, we did not receive your application. Please submit your application again.

If you require further assistance, please send us an email stating your full name and NRIC/Passport number via our feedback form. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Q6: My on-line application has been rejected. What should I do?

Please check the rejection reason for your application as stated in the email and proceed with the instructions given.

If you require further assistance, please send us an email stating your full name and NRIC/Passport number via our feedback form. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Q7: Is this on-line application secure?

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Q8: Which banks' cards are accepted?

The on-line registration for EZ-Reload only supports American Express / Diners Club / MasterCard / VISA Credit, Debit and Charge Cards that are issued locally. Please note that we do not accept VISA Electron cards.

Q9: My ez-link card is already on the Auto Credit Card Top-up facility, can I still apply for EZ-Reload facility?

The Auto Credit Card Top-up facility is the same as EZ-Reload. Each ez-link card can only be activated for one Auto Top-up facility. If you wish to make a change in top-up amount or change of credit card, you will need to deactivate the other Auto Top-up facility at any TransitLink Ticket Office, subject to the terms and conditions of termination of the facility.

Q10: I would like to change the auto top-up amount. How do I inform EZ-Link? What are the procedures?

To change the auto top-up amount that you have previously applied for, you need to deactivate the EZ-Reload facility and reapply. Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least 7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the following transactions listed below within the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q11: I have not activated the Auto top-up function and I want to change the auto top-up amount. What are the procedures?

As your card has not been activated, please call 6496 8300 for assistance on terminating the existing Auto top-up application for your card before reapplying with your desired auto top-up amount.

Q12: My bank has renewed my credit card number/ I have changed my credit card number. How do I inform EZ-Link? What are the procedures?

If there is a change of your credit card number due to card upgrade or replacement of a lost card, you will need to deactivate the Auto Credit Card top-up facility immediately and reapply. Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least 7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the transactions below in the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q13: How do I deactivate the EZ-Reload facility?

Deactivation can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Should you wish to reapply, kindly wait for7 working days for your account to be updated before reapplication.

Please note that if you have performed one of the transactions below in the past four days, you will not be able to deactivate the EZ-Reload facility. Please wait for another 7 days for your account to be updated, before you deactivate the facility.

  1. Activation of the EZ-Reload facility
  2. Auto Top-up
  3. Settlement of outstanding amount

Q14: How would I know when my ez-link card is ready for activation after submitting the on-line application form?

Upon a successful application, you will be given the collection slip number via email and mail. The collection slip number (consists of 12 digits) allows you to activate the facility at any TransitLink Ticket Office. The collection slip number is unique for each application for each ez-link card.

Q15: When and where does auto top-up occurs on my ez-link card?

Once the EZ-Reload facility has been activated on an ez-link card, auto top-up occurs when the remaining value of the ez-link card is insufficient to pay for your next payment transaction when used on any train gates, bus devices for payment.

Example: Assume that you have activated the EZ-Reload facility on your ez-link card for $30.00, and there is a remaining stored value of $2.50 on your ez-link card and the journey cost $2.70:

  • When you tap your ez-link card at a train gate, the auto top-up will occur, because there is a minimum required remaining value of $3.00 on entering the train gate. Hence when you exit, the new value of your card will show $29.80
  • When you tap your ez-link card at a bus device (e.g. Express Bus service), the auto top-up will occur when you exit as it has calculated that the total journey is more than the value left on the card, hence the new value will be shown at the EXIT bus device will be $29.80.

Q16: Are there any charges for this EZ-Reload service?

Yes, there is a $0.25 convenience fee for each and every auto top-up.*

The convenience fee is levied to cover bank charges for credit card services. However there are distinct benefits you will enjoy, such as:

  • the convenience of having consolidated billing via credit card statements,
  • you no longer having to worry about maintaining sufficient balance in your bank accounts,
  • And various rewards offered by the respective issuing banks.

*For Visa & MasterCard cards issued by DBS/POSB or Citibank, the $0.25 convenience fee will be waived for each and every top-up.

 

Q17: Where can I use my activated EZ-Reload ez-link cards now?

You may use your activated EZ-Reload ez-link card at all bus and train readers and progressively at merchant outlets which accept the use of ez-link card for payment.

Q18: Can I choose to link EZ-Reload from my bank account?

You can link your ez-link card to your DBS / POSB bank account with EZ-Reload by GIRO. Applications are via AXS machines island-wide. Find out the locations of AXS machines

Q19: What happens if I lose my ez-link card?

Please call EZ-Link’s Hotline at 6496 8300 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail and your lost report will be lodged. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit/debit and charge card account.

Q20: What happens if I lose my PAssion ez-link card that is has the EZ-Reload facility activated?

Please call the PA Hotline at 62255322 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail and your lost report will be lodged. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the EZ-Reload facility, will be refunded back to your credit/debit and charge card account.