The ez-link card has a life span of 5 years however is subjected to wear and tear.  If kept in a good condition, the card can outlive its shelf life.  Here are some useful tips on how you can maintain the conditions of your card:

General Instructions

DO

Take good care of your card.

Keep your ez-link card clean and dry.

If you have more than one ez-link card in your wallet, be sure to use the same card you used for entry onto the bus or train upon your exit.

DON'T

Use more than one ez-link card at the same time.

Expose your ez-link card to direct heat or sunlight for prolonged periods.

Paste stickers or photographs on your ez-link card.

Bend, scratch or punch holes in your ez-link card.

Using the ez-link card on MRT or LRT

DO

Tap your ez-link card on the card reader mounted on the MRT/ LRT faregates and proceed through the faregate when the green light comes on.

DON'T

Tap your ez-link card on the card reader more than once.

Bang on the card reader.

Using the ez-link card on buses

DO

Tap your ez-link card on the card readers mounted at the entrance and exit when you board and alight from the bus.

Place your ez-link card within the contact area until the green light comes on.

Keep clear of the card readers when you do not intend to carry out a transaction.

If the bus is crowded and you have no choice but to exit at the front of the bus, please check with the driver to ensure that the reader is in “exit” mode prior to tapping your card on the card reader. However, it is recommended that you move to the exit at the back of the bus in advance so that you can tap your ez-link card on the exit card reader conveniently when you alight.

Tap your ez-link card flatly on the card reader until a ‘beep’ sound is heard. Do not wave the ez-link card in front of card reader.

Try tapping your ez-link card again on the card reader or alternative card readers if you encounter an error message.

DON'T

Insert your ez-link card into the validator meant for printing cash receipts.

Lean or rest on the card reader.

Hit or push the card reader.

Flash your ez-link card repeatedly at the card reader.

Tap your ez-link card before the exit door opens for you to alight.

Using the ez-link card at Retail Outlets

DO

Check the transaction value before tapping your card for payment.

Remember to remove the card from the reader after the deducation of money is made.

DON'T

Lean or rest on the card reader.

Hit or push the card reader.

Flash your ez-link card repeatedly at the card reader.